ID Verification Process
Baby Online Direct - ID Verification Process
During your purchase the below pop up security screen appears when you made your purchase that you need to tick in order to proceed with payment.
The reason we require a copy of identification of the persons card that was used for the purchase of this sale is due to a security check.
This verifies the person who purchased the goods is the same person receiving the product. This protects the card that was used and if verification cannot be supplied to the same details then we cannot dispatch the goods.
Verification ID is only required if the total amount of purchase is over our threshold and where paypal has not been used as a method of payment. Identification accepted through our system are in the form of any doucment including medicare card / utility bill / any form of photo ID or any other formal document which pertains to the same first and last name as the card used for the transaction. we suggest you block out any personal infomation like DOB, ID numbers are the likes.
This infomation can be sent to us either by return email or you can take a photo of the id with your mobile and sms it to 0431 183 890
Rest assure that your idenification is only for security check purposes and as soon as it is sited and information is verified it will be destroyed from our records.
For any further questions relating to this matter please feel free to email : firstname.lastname@example.org or call our consumer hotline on 03 9312 0087