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ID Verification Process

Baby Online Direct - ID Verification Process

During your purchase the below pop up security screen appears that you need to tick in order to proceed with payment.


The reason we require a copy of identification of the persons card that was used for the purchase of this sale is due to a security check.

This verifies the person who purchased the goods is the same person receiving the product. This protects the card that was used and if verification cannot be supplied to the same details then we cannot dispatch the goods.

Verification ID is only required if the total amount of purchase is over our threshold and where paypal has not been used as a method of payment. Identification accepted through our system can be in the form of -any doucment including medicare card / utility bill /  any form of photo ID or any other formal document which pertains to the same first and last name as the card used for the transaction.  We suggest you block out any personal infomation like DOB, ID or account numbers. 

This infomation can be sent to us either by scaned via email or you can take a photo of the id with your mobile and sms it to 0437 750 949 

Rest assure that your idenification is only for security check purposes and as soon as it is sited and information is verified it will be destroyed from our records. 

For any further questions relating to this matter please feel free to email : or call our consumer hotline on 03 9311 0913